Return And Refund Policy

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Return Policy

1. Introduction

We want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help. This policy outlines the conditions under which you can return a product and receive a refund or exchange.

2. Eligibility for Returns

Items can be returned within the specified window if they meet these criteria:

  • Product must be unused, unwashed, and in original packaging.
  • All tags, labels, and accessories must be intact.
  • Return request must be initiated within 15 days of delivery.
  • Proof of purchase (order number or receipt) is required.

3. Return Window

Our standard return window is 15 calendar days from the date of delivery. For festive or promotional periods, the window may be extended – please check the specific offer terms. After 15 days, we cannot accept returns unless the product is defective and covered under warranty.

4. Return Process

To initiate a return:

  • Log into your account and go to “My Orders”.
  • Select the item and click “Request Return”.
  • Provide a reason and upload photos if the item is damaged.
  • Once approved, you’ll receive a return shipping label or pickup schedule.

Please pack the item securely. Once we receive and inspect it, we’ll process your refund or exchange.

5. Refunds

Refunds are issued to the original payment method within 7–10 business days after we receive and approve the returned item. Shipping charges are non‑refundable unless the return is due to our error or a defective product.

You will receive an email confirmation once the refund has been initiated.

6. Exchanges

We offer free exchanges for size or color issues. Simply request an exchange during the return process. The replacement item will be shipped once the original item is received or, in some cases, immediately as an advance exchange (subject to availability).

7. Non‑returnable Items

Certain items cannot be returned for hygiene or customisation reasons:

  • Innerwear, swimwear, and earrings (for hygiene).
  • Personalised or made‑to‑order products.
  • Digital downloads and gift cards.
  • Items marked “Final Sale” at the time of purchase.

8. Contact Us

If you have questions or need assistance with a return, reach out to: